Support Request Guidelines

To help us respond quickly and accurately, please provide the following:

1. Detailed description of the issue:

   • Actions taken before the error occurred

   • Steps that led to the problem

   • Any error messages or unusual behavior observed

   • Screenshots or video, if possible

2. ECU / Software logs:

   • BitBox logs (ID, Read, Write, errors)

   • Logs are located in:

C:\Users\%YOUR_USER%\AppData\Local\BitBox\Logs

• You can also save logs via right-click → Save LOG file as or the Logs button in BitBox.

3. Vehicle information:

   • Make, model, year

   • Engine type, displacement, modification

   • Any other relevant details

4. ECU photo:

   • Clear photo of the ECU label to verify the exact model and version

5. Files for review:

   • Attach the original file and modified file if you are attempting to write.

   • If the issue is with a map pack, attach the corresponding map pack file.

Tip: If multiple files are involved, compress them into a single archive. If the archive exceeds 20 MB, use a cloud service (Google Drive, Dropbox, Yandex.Disk) and provide a download link.